Category Archives: Uncategorized

Within organizations, taxonomies get complex very quickly — especially as we develop different functional viewpoints, adding industry terminology, process and technology terms, and even the words our customers use. I recently completed a taxonomy rationalization project where I uncovered over 2,700 words employees used to describe or label various products and activities. Only 3% were commonly used by more than one functional group. Source: Why You Shouldn’t Treat Your Taxonomy as an Afterthought

As more and more companies move toward automation, there is growing discussion around the impact AI could have on workers. According to SHRM, 52% of employees today believe they are easily replaceable in their jobs. Source: To Attract and Retain Employees, Invest in Them

For many of us today, work experiences such as applying for a job, requesting new equipment or booking work travel are entirely digital. The evolution toward digital employee experiences has been accelerated both by technology developments and also by the move to more distributed, remote and hybrid work over the last three years. Source: If Efficiency’s Your Only DEX Target You’re Missing the Mark

Managers have been put to the test over the past few years, and many would benefit from taking the time to turn inwards. To borrow the old adage, managers, manage thyself. Because before you can manage anyone successfully, you must first master the art of self-leadership. Source: Before Taking On Leadership Duties, Managers Should Learn to Manage Themselves

Amid current economic uncertainty and a looming recession, companies are looking for ways to control expenditures to shore up their budgets. For some, this means pausing certain niceties or delaying larger projects; for others, it calls for more drastic measures. Source: Upskilling on a Budget: Workforce Planning in Challenging Times

Digital transformation, of course, is a very general term for the integration of digital technologies into the workplace. And there are as many strategies as there are technologies. So, what’s happening now — and what’s coming next? Source: What’s Next for Digital Transformation

The most obvious impact of the pandemic on the workplace has probably been the widespread pivot to new work models. What has been less talked about, however, is companies’ push toward the deployment of new technologies that enable these models. Artificial Intelligence (AI) is among the most important of those technologies. Following PwC’s view of AI, we can divide the technology into four groups: Source: What Automation Means for Jobs

Although accessing customer data from social media and other digital platforms has never been easier, turning that information into actionable insights remains an issue. Here, artificial intelligence (AI) and machine learning can not only tackle this challenge, but can also make these insights readily available for the whole organization, and automate repeatable actions based on them. Source: Customer Service Is the New Marketing

Many companies are facing mounting uncertainty amid a looming economic downturn and for both companies in the private and public tech sector, they are seeing slowing investor enthusiasm. To navigate this challenging time, companies looking to recession-proof their business must focus on driving revenue growth — which ultimately comes from long-term customer retention. Since retention is a company’s best growth strategy, now is not the time to pull back on investment in customer support and success. Source: Recalibrating Customer Success Amid an Economic Downturn

There’s been more to the digital workplace over the past two years than collaboration and communication. Considerable development has also taken place in data-driven technologies for both the home and the workplace through the Internet of Things (IoT) and, in particular, the Industrial Internet of Things (IIOT). Source: What’s Driving the Demand for IoT?