My Blog

Banks have been early adopters of innovation for years, and the way we communicate with them has dramatically evolved in turn. Yet there’s one technology noticeably absent from my interactions with financial services companies — and it’s arguably one of the most important and highest-volume channels: voice. Source: Where Voice Experience Fits in Financial Customer Experience

Almost 14 years after the infamous Bay Adelaide stump—an unsightly relic of a stalled office complex—was removed from Toronto’s Financial District, and 11 years since the 2009 completion of the first phase west tower in a restarted three-tower plan, the final phase of Brookfield Property Partners’ Bay Adelaide Centre is rising on Temperance Street. The complex’s 51-storey West Tower and 2016-completed, 44-storey East Tower are now being joined by a 32-storey building to be known as the Scotiabank North Tower at Bay Adelaide Centre to reflect the recent signing of anchor tenant Scotiabank. Source: Scotiabank North Tower at Bay Adelaide Centre Rising in Financial District

A Fortune 50 company’s website wasn’t converting customers as it had hoped. In fact, it wasn’t doing well at all. It hired a marketing company to improve the SEO, which succeeded at driving more people to the site. Yet conversions were still down. The unhappy execs turned their sites on the marketing team because the public website was their domain. Source: One Simple Mistake Can Kill Conversions and Revenue

Most advertising is a form of scam anyway. The original fake news. The web put fake news advertising on steroids. Those who live by advertising learn to love the advertiser. In traditional media they at least had a wall between editorial and commercial. With social media there is no wall because there is no editorial. Source: Social Media’s Dirty Secret

In response to the COVID-19 pandemic, many organizations have asked their employees to work remotely. While close to a quarter of the US workforce already works from home at least part of the time, this crisis leaves many organizations facing a new, complex challenge: transitioning entire workforces to full-time remote work, and juggling the policies, procedures and technology required to keep staff productive and effective. Source: Putting Leadership to the Test

We’ve Been Digitally Transforming for Years Now First, let’s define digital transformation, as it could mean different things to different people. Gartner defines it as, “Digital transformation can refer to anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business models.” Source: Digital Transformation: Why Now?

The earth formed about 4.5 billion years ago, and it is believed that life began to emerge about 800 million years later. Humans evolved from apes around three million years ago, with modern humans emerging only about 200,000 years ago. Source: Rapid Evolution of AI

Every so often, something bad happens to an organization and people say that risk management, or perhaps governance, failed. Let’s examine that premise, with special attention to a recent blog post by my friend, Richard Chambers, president and CEO of the Institute of Internal Auditors, “When Boards Are Surprised, Who’s At Fault?” Source: Did Risk Management Fail?

Earlier this month, the Stamford, Conn.-based research organization ISG published its 2019 ISG Provider Lens Social Business Collaboration (subscription required) report. Like all such reports, it makes for interesting reading and focuses on the vendors that are developing quickly in this space. Source: What AI Can Bring to Your Intranet

In fact, according to the blog post, documents within your G Suite domain are not end-to-end encrypted, meaning that Google has everything it needs to read your data. Source: Careful What You Say in G Suite, Slack Offers Integration With Salesforce and More News